This Dissertation Asks What Are The Key Leadership Qualities Needed in Management. Top 20 MBA Dissertation Topics For University Students. The purpose of this MBA dissertation is to evaluate the importance of leadership qualities for line managers in call centers and it is a known fact that call center industry is an intense customer focused industry and organisations operating in this industry needs to focus on customer services which is very crucial for their survival. Each call made or received by a call center agent can directly impact the business of the organisation; therefore, successful call center companies are very proactive while establishing the teams which will be in direct contact with the customers. It also increases the demand of effective managers which can lead the teams and ensure the desired level of productivity. The call center companies normally work in different shifts and a line manager is usually responsible for his or her shift. Every shift has specific targ
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